The product I’m working on fall into this category of too complex for pure plg… I think. It’s virtually impossible for a customer to get to value without a single touch point with our implementation team.

In this case pure plg is impractical at best, damaging at worst. You end up forcing customers to try to figure things out when it’s basically impossible. It’s easier handhold them to success and drip feed enough knowledge along the way that they can take the next 5-10 steps towards becoming a power user with less and less intervention from us. This could take years.

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